CRI’s Service operation is the Delivery of valuable processes and services to users and to the business via technology.
In the Service Strategy, Service Design, Service Transition and Continual Service Improvement components of ITIL, CRI create’s value, as users access services during Service Operation, levels of support need to be very high, to support the usage levels.
The key aim of Service Operation is to maintain day-to-day services to a level that there are no problems. When problems arise principles in Service Operation prescribe responses based on business priority. Service feedback responses from Service Operation throughout the ITIL service lifecycle will enable continual service improvement.
The Processes that carried out in Service Operation are:
- Incident management
- Request Fulfillment
- Event Management
- Access Management